Warranty & Returns

Warranty & Returns

 

Warranty

All our products come with full Manufacturer parts and labour warranties. 

Airforce

All Airforce products come with a 2 year Parts and Labour warranty, this service is provided by Glotech.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please notify us within 14 days of receiving the item, that you wish to return it.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We ship our items on a Pallet service, they will need to be returned on a pallet at your own cost.

Additional non-returnable items:
Gift vouchers

Opened or used products without prior consent

To complete your return we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds (if applicable)
If you haven’t received a refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
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If you’ve done all of this and you still have not received your refund, please contact us at Sales@devinedistribution.co.uk.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@devinedistribution.co.uk and send your item to the address provided in the email.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping
To return your product, you should email: Sales@Devinedistribution.co.uk and get the correct return address depending on reason for return. 

You will be responsible for paying for your own shipping costs for returning your item unless it is faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you will vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance.

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